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Answers to frequently asked questions. If you have a general question or a problem that is not in the documentation, check
to see if it is addressed here.

Frequently Asked Questions

Message Creation

Can KMailer send messages with inline images or background music?
If the images included in my email are stored in my local hard drive, need I upload these image files to a web server?
How can I create a HTML message? Does KMailer provide a WYSIWYG HTML editor?
I don't understand HTML, how can I design a professional-looking HTML message?
Can I send a test email to myself before launching the email campaign?
Can I directly import a HTML file created by other HTML editor to KMailer?
Can I import a web page (eg. My home page) to KMailer from internet?
Can I request a read receipt for my message?
Does KMailer support to send attachment? If it does, how many attachments can I add?
Can I send personalized messages to my recipients with KMailer?
Can I personalize the "To" and "Subject" line?
Is the personalized field limited to recipient's email? Can other fields be used to personalize my message?
My message contains non english language, will it be ok?
Can I insert unsubscribe link in my email?

Delivery

How fast does KMailer send?
Can I send out emails without SMTP servers?
What is Multi-SMTP-Server delivery mode?
What is mixed delivery mode (Direct delivery with backup SMTP server)?
What is IIS SMTP service delivery mode?
If I assign more than one SMTP server to an email campaign, how will KMailer use these servers?
What is the benefit of letting KMailer periodically sleep during mailing process?
I have to stop KMailer in the middle of the mailing. Can I resume?
Can I resend the failed emails?
Is KMailer a multithreaded application? If so, how many threads can I create?

Contact lists

Can contact lists store more information of recipients than just name and email?
I have stored my customer's data in Microsoft Access database, can KMailer import these data?
What is segment?
How many contact lists can I set up?
Can I append new contacts to an existing list?
How can I set up my own permission-based contact lists?

List Building

What is list builder?
Besides the subscriber's email addess, can list builder collect other information of the subscriber?
Can I specify mandatory (required) items in the sign-up form?
Can I validate the content in the sign-up form entered by subscribers?
Can I validate the email address entered by a subscriber is correct and owned by himself.

Online Surveys

What is survey?
What question types can I use in a survey?
Can I specify mandatory (required) questions in the survey?
Can I specify the style of my survey?
Is there a way for me to prevent respondents from resubmitting the survey?
Is there a way for me to specify a deadline for taking my survey?
I want to send a thanks or confirmation email to the respondent upon submission, can I?

Real-time Reports

Are these reports Instant and in real time?
Is there a way for me to find out who opened my email?
Can I find out how many people opened my email on a specific day after my message had been out?
Can I track which link users clicked in my newsletter?
Can I view the list of email addresses which failed to be sent and why they failed to be sent?
Can I sort out respondents who selected a specific option of one question?
Why the date and time displayed in the reports are not correct?

Installation

Can my computer run KMailer?
To run KMailer, need I install any third-party software?
Is the version I am using the latest?

Purchase & Registration

Can I try KMailer before I buy it?
Which edition of KMailer need I buy?
Why should I purchase and register KMailer?
Are there per-message charges or recurring costs?
How do I order KMailer?

Other

Can I use KMailer to send SPAM (unsolicited bulk email)?
How can I get opt-in lists for email marketing?
I have other questions not listed here, how can I get help?

 

 

 

Message Creation

Q. Can KMailer send messages with inline images or background music?

Yes. With KMailer's built-in WYSIWYG HTML editor, you can easily include graphics, change font colors and sizes, add tables, and perform a myriad of functions. You can even spice up your HTML messages by adding fair-sounding background music or sound.

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Q. If the images included in my email are stored in my local hard drive, need I upload these image files to a web server in order for the recipients can see them?

No, you needn't. KMailer can automatically send images included in your message as inline image, which means all images are sent along with your message, when your recipients open your email, they will see these pictures immediately without waiting for the email software to download these images from internet.

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Q. How can I create a HTML message? Does KMailer provide a WYSIWYG HTML editor?

Yes, KMailer provides a fully WYSIWYG (What You See Is What You Get) HTML editor to let you create HTML emails.

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Q. I don't understand HTML, how can I design a professional-looking HTML message?

KMailer comes with a large number of free, powerful templates. Templates make it easy to insert pictures, logos and colors for professional-looking campaigns that grab readers' attention. No design or HTML knowledge required ?a You choose the style, fill in the blanks with text and images, and we do the rest, including automatic Text conversion.

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Q. Can I send a test email to yourself before launching the email campaign?

Yes. KMailer allows you to send a test copy of your message to yourself to ensure it looks the way you want.

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Q. Can I directly import a HTML file created by other HTML editor to KMailer?

Yes. You can import a HTML file to KMailer from your local hard drive.

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Q. Can I import a web page (eg. My home page) to KMailer from internet?

Yes. You can even import a web page into KMailer from a URL address.

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Q. Can I request a read receipt for my message?

Yes, of course.

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Q. Does KMailer support to send attachment? If it does, how many attachments can I add?

Yes. There is no limitation on the number of attachments one email can have in KMailer, however, some mail servers do have that limitation.

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Q. Can I send personalized messages to my recipients with KMailer?

Yes. Use your contact list to store more attributes than just names and email addresses. Attributes can be incorporated as wildcards throughout your campaign. KMailer will automatically merge the right attributes for each contact, so every message is personalized. KMailer sends its messages directly to each customer, one at a time, personally and privately. The recipients only see what they need to see, and they sure don't see the other names on your mailing list.

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Q. Can I personalize the "To" and "Subject" line?

Yes, you can.

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Q. Is the personalized field limited to recipient's email? Can other fields be used to personalize my message?

All of your contact list's fields can be used to personalize your message.

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Q. My message contains non english language, will it be ok?

Yes. KMailer supports all international character sets and languages. When you compose a non english message, you should select the corresponding character set for this email.

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Q. Can I insert unsubscribe link in my email?

Yes. However, to use this feature, you need an additional purchase of our online services.

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Delivery

Q. How fast does KMailer send?

There is no short answer to this question. There are many variables that affect message throughput, and since sending a piece of mail requires that you communicate with the recipients mail server, some of these variables may not be under your control at all. Sending email involves at least four distinct variables:

  • The actual message being sent (size, encoding, etc...)
  • The speed of the computer creating the mail (CPU, HD subsystem, memory, etc)
  • The speed and responsiveness of SMTP server which receives the messages
  • The speed of the Internet connection between your computer and the recipient's mail server

Each of these variables contributes to the overall speed of the sending. Any of the variables has the potential to slow the things down to the point where sending bulk email is absolutely impossible.

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Q. Can I send out emails without SMTP servers?

Yes. KMailer's "direct delivery mode" doesn't use your mail server or your ISP's mail server. Instead, It connects and sends messages to the mail server of the recipient?°•s address. For instance, a message from bob@aol.com is sent directly to mail.aol.com instead of mail.yourdomain.com. This takes the load off of your mail server and speeds up message sending significantly. Note: if your ISP(or firewall) blocks TCP port 25, ?°„Direct Sending?°ņ won?°•t work.

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Q. What is Multi-SMTP-Server delivery mode?

Of course, you can also use one or more of your SMTP servers to deliver your message. This mode supports multiple SMTP servers and can automatically balance the load between these SMTP servers.

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Q. What is mixed delivery mode (Direct delivery with backup SMTP server)?

This delivery mode sends messages directly at first, if the direct delivery fails, then KMailer will use the backup SMTP servers you assigned to send the message again. With this delivery mode, you can avoid overloading your SMTP servers as well as improve the sending success ratio dramatically.

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Q. What is IIS SMTP service delivery mode?

IIS SMTP Service is a high performance SMTP server on Windows NT/2000/XP. You can use it to send email easily with KMailer.
When a messages is submitted to IIS SMTP service, consider it "fire and forget." IIS handles the low level delivery details. If a failure occurs, the message is retried at user defined intervals. If a message can not be delivered after a user defined expiration period, notifications can be sent to an email addresses you specified.

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Q. If I assign more than one SMTP server to an email campaign, how will KMailer use these servers?

If you assign multiple SMTP servers to send out your messages in "Multi-SMTP-Server delivery mode" or "Mixed delivery mode", KMailer can automatically balance the load between these servers. For instance, if you have 1000 messages to be sent and you assign 10 SMTP servers to do the job, then each server will handle about 100 messages. This feature takes the load off of your SMTP servers and speeds up message sending significantly.

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Q. What is the benefit of letting KMailer periodically sleep during mailing process?

Some mail servers limit emails one IP address can send during an amount of time. To cope with this, KMailer introduces a special delivery mode which can periodically slow down KMailer's fast email sending in order to allow slow Mail Servers to "catch their breath." This optional feature can help avoid overloading the slow mail servers and improve the sending success ratio dramatically. And KMailer is the ONLY bulk email software with this feature at the present time.

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Q. I have to stop KMailer in the middle of the mailing. Can I resume?

Yes. You can stop a running email campaign at any moment. KMailer can automatically recover the interrupted mailing and resume where you left off.

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Q. Can I resend the failed emails?

Yes. Once you've finished sending your email campaign, you can easily resend the failed emails. Some emails cann't get delivered not because the email address is bad, but because the Internet offers many impassable obstacles:

  • the recipient's e-mail server may be temporarily down
  • your ISP may be temporarily down
  • an Internet segment may be temporarily down
  • a DNS server may be temporarily down
Resending the failed emails can improve the sending success ratio significantly.

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Q. Is KMailer a multithreaded application? If so, how many threads can I create?

Yes, KMailer is a multithreaded application. You can use up to 512 threads to send out emails simultaneously in the enterprise edition. Using mutiple threads to send out emails can speed up message sending. However, If you have a large number of threads, it can hurt performance while the OS switches between them , the more threads you have the more memory your app needs.

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Contact lists

Q. Can contact lists store more information of recipients than just name and email?

Yes. The contact lists can store as many attributes as you want, in any format. For instance, you can set up a contact list which contains customers' name, gender, email, phone number, zip code, birthday, country, hobby. etc. The more information you collect, the more you can personalize your content for each recipient. Please note, there is no limitation on how many fields one contact list can have, however, you must set up one and only one field whose data type is "Email" for your contact list.

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Q. I have stored my customer's data in Microsoft Access database, can KMailer import these data?

Yes. KMailer can import contact lists from almost all data repositories, including text file, CSV file, Excel table, Access, SQL Server, Oracle, MySQL, FoxPro, and all ODBC-capable database systems.

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Q. What is segment?

Segments are subsets of your list. They allow you to target specific members of your list based on information you have about them. For example, they could allow you to send a special message to only those list members who:

live in Canada
have made a major purchase in the last year
have an email address at a particular domain (e.g., aol.com or hotmail.com)

KMailer allows you to send to a segment, or subset, of your list who meet the criteria you define. Instead of sending to your entire list, you can use segments to filter exactly who should get a message based on whatever criteria you choose.

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Q. How many contact lists can I set up?

You can create as many lists as you want in KMailer.

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Q. Can I append new contacts to an existing list?

Yes. You can append new contacts to KMailer's list from almost all data repositories.

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Q. How can I set up my own permission-based contact lists?

You can use KMailer's list builder feature to build your own opt-in lists, it's very easy.

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List Building

Q. What is list builder?

The concept of using list builder is very simple and straightforward. Simply add a subscribe icon to your site inviting visitors to subscribe or sign up. When visitors click on the icon, a window pops up requesting their contact information. That information is automatically added to a contact list in your KMailer account.

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Q. Besides the subscriber's email addess, can list builder collect other information of the subscriber?

Yes. You can collect as many attributes of your subscriber as you want with KMailer's list builder feature.

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Q. Can I specify mandatory (required) items in the sign-up form?

Yes, you can.

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Q. Can I validate the content in the sign-up form entered by subscribers?

Yes, you can.

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Q. Can I validate the email address entered by a subscriber is correct and owned by himself.

Yes. KMailer supports for double opt-in, that is, It will automatically send an email to subscribers requesting that they confirm before adding them to the contact database.

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Online Surveys

Q. What is survey?

Knowing the minds of your customers is the key to success. Surveys have always been a popular tool for businesses trying to assess the wants and needs of their target audience. Until recently, conducting surveys has been a manual, time consuming, and expensive process making them impractical for most small business.

Now, with KMailer, you've got the power to instantly gather accurate and valuable information from your customers. you'll gain new insight into what customers, partners and even employees really want, need and believe. You'll have fresh facts at your fingertips that can be applied immediately to any decision-making process. KMailer is the serious data collection tool designed to keep you competitive.

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Q. What question types can I use in a survey?

For tatal flexibility of collecting the market information, KMailer provides up to 10 different question types, including: dropdown box, radio button, check box, list, text box, etc.

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Q. Can I specify mandatory (required) questions in the survey?

Yes, you can.

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Q. Can I specify the style of my survey?

Yes. You can manually adjust the page style of your new survey, including background, font, font size, etc, or just select a pre-designed template for your survey.

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Q. Is there a way for me to prevent respondents from resubmitting the survey?

Yes.

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Q. Is there a way for me to specify a deadline for taking my survey?

Yes.

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Q. I want to send a thanks or confirmation email to the respondent upon submission, can I?

Yes.

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Real-time Reports

Q. Are these reports Instant and in real time?

Yes.

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Q. Is there a way for me to find out who opened my email?

Yes. When you send an HTML format newsletter, you can keep track of who open it.

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Q. Can I find out how many people opened my email on a specific day after my message had been out?

Yes. The "Emails opened by Day" report shows you how many email opened by the recipients each day, and shows you that daily number as a percentage of the total number of emails opened to date.

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Q. Can I track which link users clicked in my newsletter?

Yes. You can learn which link generated the most interest with the "click-throughs by Link" report. It lists all the URLs you used in your campaign, how many times each link was clicked, and how many clicks each link got as a percentage of total click-throughs.

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Q. Can I view the list of email addresses which failed to be sent and why they failed to be sent?

Yes.

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Q. Can I sort out respondents who selected a specific option of one question?

Yes. For instance, you can sort out respondents who selected answer A of the first question.

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Q. Why the date and time displayed in the reports are not correct?

It's because you and KMailer's server are not in the same time zone. You can select the time zone you are currently in from the time zone dropdown box of the Options window. The time zone setting is used to revise the date and time displayed in the reports if you are not in the same time zone as KMailer's server.

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Installation

Q. Can my computer run KMailer?

To install and use KMailer, please make sure that you use the following hardware and software platform.

- PC with Pentium 133 MHz or higher processor
- At least 32MB of available RAM
- At least 7MB of free disk space
- Operating System: Microsoft Windows 98/Me/2000/NT4.0/XP
- TCP/IP (Internet) network connection
- Microsoft Internet Explorer v5.0 or above

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Q. To run KMailer, need I install any third-party software?

If your operating system is Microsoft Windows 98, to install and use KMailer, you should have MDAC (Microsoft Data Access Components) installed on your system. You can download MDAC from KMailer's homepage. (When using Windows ME/2000/XP you don't need to install anything. All required drivers are already installed.)

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Q. Is the version I am using the latest?

You can check for new version or updates by selecting menu: "Help" -> "Check For New Version ".

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Purchase & Registration

Q. Can I try KMailer before I buy it?

Yes. You can download the trial version of KMailer. However, there are some limitations in trial version.

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Q. Which edition of KMailer need I buy?

KMailer is available in four different editions to suit every size business including Trial Edition, Personal Edition, Standard Edition and Enterprise Edition.

You can download the Trial Edition of KMailer and try it for Free before purchasing. So, you will get a good feel about how the software works and how you can benefit from it. The Trial Edtion may be converted into a full (registered) edition by entering a valid registration code.

To see which edition of KMailer is best suited to your needs please visite http://www.kmailer.com which goes through the differences in depth.

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Q. Why should I purchase and register KMailer?

Registered users can enjoy following benefits, which are not available for trial users.

Trial version limitation removed
You will keep on using after the trial period
Excellent customer service & technical support for free
Get minor updates and bug fixes for free

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Q. Are there per-message charges or recurring costs?

If you order any edition of KMailer, the registration fee is one-off, you will Never pay a recurring fee. However, We also offer some value-added online services which need yearly subscription. These optional services include: Email Campaign Tracking & Unsubscription Service, List Building Service and Online Survey Service.

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Q. How do I order KMailer?

You will find the KMailer Order Form online at: http://www.kmailer.com/en/order/order.php.

The Registration code is sent to the email address provided by you right after payment has been received. Immediately after the transaction you will receive your registration code by email. It's fast!

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Other

Q. Can I use KMailer to send SPAM (unsolicited bulk email)?

No. Absolutely not. Spam is untargeted advertising. KMailer End User License Agreement prohibits using KMailer for spam. If you want to spam, please go elsewhere. Or better yet, read this section and change your mind.

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Q. How can I get opt-in lists for email marketing?

You can use KMailer's list builder feature to build your own opt-in lists, it's very easy.

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Q. I have other questions not listed here, how can I get help?

Please read this help carefully. If you still have questions, please visit our website or consult with us at .

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